Privacy and Cookie Policy

Last Updated: April 6, 2025

1. Introduction

House Clearance Amsterdam ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy and Cookie Policy explains how we collect, use, disclose, and take reasonable measures to safeguard your information when you visit our website www.house-clearance-amsterdam.nl (the "Website") or engage with our services.

This policy is designed with consideration of the General Data Protection Regulation (GDPR) and the Dutch Implementation Act (Uitvoeringswet Algemene verordening gegevensbescherming or UAVG). Please read this policy carefully to understand our practices regarding your personal data.

2. Data Controller Information

House Clearance Amsterdam
Amsterdam, Netherlands
Email: privacy@house-clearance-amsterdam.nl
Phone: 020 782 0097

For any privacy-related matters, please contact us directly using the details above.

3. Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

3.1 Information You Provide to Us

Identity Data: Name, title, date of birth.
Contact Data: Address, email address, telephone numbers.
Service Data: Information relating to services you have requested.
Communication Data: Information provided in communications with us.

3.2 Information We Collect Automatically

When you visit our Website, we may automatically collect:

Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, operating system, and platform.
Usage Data: Information about how you use our Website and services.
Cookie Data: Information stored in cookies and similar technologies.

4. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

4.1 Direct Interactions

You may provide us with your personal data when you:

Fill in forms on our Website (including through our contact forms)
Request a quote or service information
Communicate with us by phone, email, or otherwise

4.2 Automated Technologies or Interactions

When you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. See our Cookie section below for more details.

4.3 Third Parties

We may receive personal data about you from various third parties and analytics providers.

5. How We Use Your Personal Data

We will only use your personal data when permitted by applicable law. Most commonly, we will use your personal data in the following circumstances:

To provide you with services you have requested
To respond to your inquiries
To manage our relationship with you
To improve our Website and services
To comply with legal obligations

5.1 Purpose and Legal Basis for Processing

Purpose/Activity	Type of Data	Legal Basis for Processing
To respond to inquiries and provide quotes	Identity, Contact	Performance of a contract with you or taking steps at your request prior to entering into a contract
To provide our clearance services	Identity, Contact, Service	Performance of a contract with you
To manage our relationship with you	Identity, Contact, Service	Legitimate interests in maintaining business relationships
To improve our Website and services	Technical, Usage	Legitimate interests in improving our services
To comply with legal obligations	Identity, Contact, Service	Compliance with legal obligations
To send you marketing communications (where you have opted in)	Identity, Contact	Consent

Where we rely on legitimate interests as a legal basis, we take reasonable steps to ensure our legitimate interests are balanced against your fundamental rights and freedoms.

5.2 Marketing Communications

We may use your Identity and Contact Data to send you information about our services that may be of interest to you. You will receive marketing communications from us only if you have explicitly opted in to receive such communications.

You can opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in marketing emails
Contacting us directly

5.3 Special Categories of Personal Data

We do not intentionally collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

6. Disclosure of Your Personal Data

We may share your personal data with the following categories of recipients:

Service Providers: Third parties who provide services to us, such as IT and system administration services, marketing platforms, and customer relationship management tools.
Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Authorities: Regulatory authorities, law enforcement agencies, courts, and other government bodies when required by law.

6.1 Data Processors

We use various third-party data processors to help deliver our services. These may include analytics providers, customer relationship management systems, and hosting providers. All processors are subject to contractual obligations to protect your personal data.

7. International Transfers

In some cases, the personal data we collect from you may be processed outside the European Economic Area (EEA). In such cases, we take appropriate measures to help ensure your data receives an adequate level of protection. These measures may include, where appropriate:

Processing in countries that have been recognized as providing adequate protection by the European Commission
Implementing appropriate safeguards such as standard contractual clauses or other approved transfer mechanisms
Working with service providers who participate in appropriate certification frameworks

Please note that international data transfers remain subject to ongoing legal developments. We monitor these developments and will take appropriate steps to maintain compliance as the legal landscape evolves.

8. Data Security

We have implemented appropriate technical and organizational measures designed to protect your personal data against unauthorized or unlawful processing, accidental loss, damage, or destruction. We take reasonable steps to limit access to your personal data to those employees, agents, and third parties who have a business need to know.

While we take appropriate measures to protect your data, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

9. Data Retention

We generally retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In determining the appropriate retention period for personal data, we consider:

The amount, nature, and sensitivity of the personal data
The potential risk of harm from unauthorized use or disclosure
The purposes for which we process your personal data
Whether we can achieve those purposes through other means
The applicable legal requirements

Typical retention periods may vary based on the type of data and our business and legal needs. After this period, your data may be anonymized or deleted.

10. Your Legal Rights

Under the GDPR, you may have several rights in relation to your personal data:

Right to access: You may have the right to request a copy of the personal data we hold about you.
Right to rectification: You may have the right to request that we correct any incomplete or inaccurate data.
Right to erasure: You may have the right to request that we delete your personal data in certain circumstances.
Right to restrict processing: You may have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to data portability: You may have the right to request the transfer of your personal data in certain circumstances.
Right to object: You may have the right to object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at privacy@house-clearance-amsterdam.nl.

10.1 Identity Verification

To protect the security of your personal data, we may request specific information from you to help us verify your identity before processing your request. This is a security measure to ensure personal data is not disclosed to unauthorized individuals.

10.2 Request Limitations

We may decline to process requests that are manifestly unfounded, excessive, or repetitive, or that cannot be fulfilled due to legal requirements or legitimate business purposes. If we decline to process a request, we will explain the reasons where permitted by law.

10.3 Response Time

We aim to respond to all legitimate requests within one month. Occasionally it may take longer if your request is particularly complex. In this case, we will notify you and keep you updated.

11. Cookies and Similar Technologies

11.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit our Website. They allow us to recognize your device and store information about your preferences or past actions.

11.2 Cookie Consent

When you first visit our Website, you will be presented with a cookie consent banner that allows you to manage your cookie preferences. You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our Website.

11.3 Types of Cookies We May Use

Our Website may use the following types of cookies:

Necessary Cookies: Essential for the Website to function properly.
Analytics Cookies: Help us understand how visitors use our Website.
Marketing Cookies: May be used to build profiles of interests and show relevant advertisements.

11.4 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may experience changes to website functionality and user experience.

11.5 Analytics Services

We may use analytics services to help us understand how our visitors use our Website. These services may use cookies and similar technologies to collect information about how users interact with our Website.

We take reasonable measures to protect your privacy when using such services, which may include:

IP anonymization where appropriate
Data processing agreements with service providers
Limiting the use of data for advertising purposes without appropriate consent

12. Privacy by Design

We are committed to incorporating data protection principles into our business practices. We strive to implement appropriate technical and organizational measures that are designed to protect personal data and to integrate necessary safeguards into our processing activities.

13. Limitation of Liability

To the fullest extent permitted by applicable law, House Clearance Amsterdam shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of or inability to access or use our services;
Any unauthorized access to or use of our servers and/or any personal information stored therein;
Any interruption or cessation of transmission to or from our services;
Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party.

This limitation of liability does not exclude or limit our liability where prohibited by applicable law.

14. Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations regarding the processing of personal data if such failure or delay is due to causes beyond our reasonable control, including but not limited to acts of God, acts of civil or military authority, fires, floods, epidemics, pandemics, quarantine restrictions, riots, wars, terrorist acts, or internet or communication failures.

15. No Additional Contractual Rights

This Privacy Policy is not intended to create additional contractual rights beyond those already established by applicable data protection laws. Any rights described herein are subject to the limitations and exceptions provided by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy and Cookie Policy from time to time. Material changes will be indicated by a new effective date. The latest version will always be available on our Website. We encourage you to review this page periodically for the latest information on our privacy practices.

17. Contact Us

If you have any questions about this Privacy and Cookie Policy or our privacy practices, please contact us at:

House Clearance Amsterdam
Email: privacy@house-clearance-amsterdam.nl
Phone: 020 782 0097

18. Complaints

You have the right to make a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the Dutch supervisory authority for data protection issues (https://autoriteitpersoonsgegevens.nl).

We would appreciate the chance to address your concerns before you approach the supervisory authority, so please contact us in the first instance.